Digital Asset Licensing
Evantics develops high performance web applications and premium digital tools. Due to the immediate and accessible nature of digital goods, standard industry protocol dictates that all sales of software licenses, digital downloads, and encrypted assets are considered final once the transaction is complete and the software has been deployed to your browser. We highly encourage all users to thoroughly review our documentation and security specifications before committing to a premium tier or purchasing digital assets.
The Technical Quality Guarantee
We stand firmly behind the mathematical integrity and operational performance of our engineering. If you experience a verified critical failure, such as a corrupted initial download, a severe cryptographic bug, or an application crash that permanently prevents the software from functioning on a supported modern browser, you are fully eligible for a technical refund within fourteen days of your transaction.
To initiate a technical review, you must contact our support department with specific details regarding the error, your operating system, and the browser version you are utilizing. Our engineering team will attempt to verify and patch the vulnerability. If we cannot provide a functional resolution within a reasonable timeframe, your payment will be completely reversed.
The Cryptographic Exemption
It is vital to understand the nature of our zero knowledge security model. Because the Evantics Secure Vault derives its encryption keys entirely locally from your master password, our servers never possess your keys or your data. Consequently, if you lose or forget your master password, your stored data becomes mathematically unrecoverable. Evantics will absolutely not issue refunds, compensations, or technical support for data loss resulting from forgotten passwords, cleared browser caches, or destroyed physical hardware. Your security is entirely in your own hands.